Resilience is the ‘rubber ball’ factor: the ability to bounce back in the event of adversity and the ability to know yourself well enough to avoid the triggers that can cause mental and emotional issues. Put simply, resilience is the ability to cope with and rise to the inevitable challenges, problems and setbacks you meet in your life.

Emotional Intelligence (EQ) is how we understand and control our own emotions and how we empathise and work with the emotions of others. Let’s be honest, in working situations, there are a number of factors that can add to your stress: workload, time frames, feeling like you’re out of your depth. And yet the number one stress trigger is often other people! Learning how to deal with your own emotions and other people’s emotions means you can create a happy work environment and also get what you need from teams, stakeholders and customers.