Condescending comments, demeaning emails, disrupting meetings, reprimanding someone publicly, talking behind someone’s back, giving someone the silent treatment, not giving credit where credit is due, rolling eyes, and being yelled at, is a regular occurrence for many councils. In this webinar, we talk about the issues we face in our council roles. We will then talk about the impact this has on the individuals involved and the organisation as a whole.
And also in this webinar, we discuss emotional resilience and emotional intelligence and how this applies to specific council situations.
Each of the webinars will give real situation scenarios and what to do in each of them, including:
- Councillors with Councillors
- Dealing with members of the public who may be vexatious
- Staff having issues with other staff