In this webinar, we dive into human psychology, neuroscience and power dynamics. What triggers people to behave from the worst of themselves?
How as leaders can we create environments with fewer trigger situations and more safety?
We will discuss real-life situations and how to turn them around when they start to get out of hand.
Each of the webinars will give real situation scenarios and what to do in each of them, including:
- Councillors with Councillors
- Dealing with members of the public who may be vexatious
- Staff having issues with other staff