Having a good understanding of yourself means you’ll know what to do when someone tries to push your buttons. In this webinar, we discuss emotional resilience and emotional intelligence and how this applies to specific council situations.
Each of the webinars will give real situation scenarios and what to do in each of them, including:
- Councillors with Councillors
- Dealing with members of the public who may be vexatious
- Staff having issues with other staff