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SUMMARY:Civility and respect – What makes people become challenging?
DESCRIPTION:In this webinar\, we dive into human psychology\, neuroscience and power dynamics. What triggers people to behave from the worst of themselves? \nHow as leaders can we create environments with fewer trigger situations and more safety? \nWe will discuss real-life situations and how to turn them around when they start to get out of hand. \nEach of the webinars will give real situation scenarios and what to do in each of them\, including: \n\nMeetings\nCouncillors with Councillors\nDealing with members of the public who may be vexatious\nStaff having issues with other staff
URL:https://beckywalsh.com/event/civility-and-respect-what-makes-people-become-challenging-2/
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